Lead Claims

 Digital claim evaluation is the process of reviewing insurance claim information electronically to understand reported damage, examine supporting evidence and inform the next steps in an assessment. It may involve photographs, videos, repair estimates, invoices, incident reports and digital communication with relevant stakeholders. For Australian insurers and claims managers, digital claim evaluation can support remote property damage assessments and help identify which claims may be suitable for desktop handling. However, digital review is not simply a matter of looking at photographs and accepting a repair quote. The information must be examined critically, gaps need to be identified, and conclusions must reflect what the evidence can actually establish. How Does Digital Claim Evaluation Work? The process depends on the type of loss and the insurer's requirements, but a sound evaluation generally follows a consistent sequence. 1. Establishing the Claim Circumstances The assessor...

What Is a Digital Claim Assessment? Insurance claims increasingly involve photographs, videos, repair quotations, invoices and other digital documents. As more claim information becomes available electronically, a digital claim assessment can provide a practical way to review suitable matters without immediately arranging a physical inspection. A digital claim assessment involves examining submitted documentation and digital evidence to understand the circumstances, apparent extent and financial aspects of a loss. Rather than relying on automated decisions, the process can involve experienced claims professionals reviewing the available information and identifying whether the evidence is sufficient for the matter to progress remotely. Lead Claims provides desktop loss adjusting and virtual triage services across Australia, using submitted documentation and digital evidence to assess suitable claims. Its approach is designed to help identify matters that can be resolved remotely and...